Refund policy

Return & Refund Policy

We stand behind everything we sell. Every product carrying The Bold Supply Co. mark is inspected against our quality standard before it's listed — and if your order still isn't right for you, we'll make the return simple.

Returns. We accept returns for any reason within 30 days of delivery. Items must be unused, in their original condition, and in their original packaging.

How to start a return. Email us at contact@theboldsupplyco.com with your order number and the reason for your return. We'll confirm eligibility and send you a prepaid return shipping label with instructions. Please don't ship items back without contacting us first — returns sent without authorization may be delayed or unable to be processed.

Refunds. Once your return arrives and passes inspection, we'll issue your refund to the original payment method within 5 business days. The cost of the return label is deducted from your refund. You'll receive an email confirmation when the refund is processed; your bank may take a few additional days to post it.

Defective items and our mistakes. If your item arrives defective, damaged, or isn't what you ordered, the return is fully on us — contact us within 30 days and we'll send a free return label and a full refund or replacement, your choice. No deductions, no hassle.

Exchanges. Want a different size or color? We're happy to exchange within 30 days, subject to available stock. Send the original item back with the return label we provide; once it arrives and passes inspection, we'll ship the replacement at no shipping cost to you. If your preferred replacement is out of stock, we'll issue a refund or store credit — your choice.

A few notes. Refunds cover the product price; original shipping charges are non-refundable unless the return is due to our error. Items returned used, damaged, or outside the 30-day window may not be eligible for a full refund. Gift cards and items marked final sale are not returnable.

Questions? Email contact@theboldsupplyco.com — a real person reads it.

Last updated: June 12, 2026